Refund & Cancellation Policy

At 24×7 Service Supports, we are committed to providing reliable, transparent, and professional home appliance repair and maintenance services. This Refund & Cancellation Policy explains the terms applicable to service cancellations, visiting charges, inspections, refunds, spare parts, and completed services.

By booking or using our services through our website, you acknowledge and agree to the terms outlined in this policy.

Business Name: 24×7 Service Supports
Individual / Proprietor: TAYYAB
Address: Pragya Vihar, Near Taj Highway, Vijay Nagar, Gautam Buddha Nagar, Ghaziabad, Uttar Pradesh 201009, India
Website: https://24x7servicesupports.info/
Service Area: Delhi, Noida & Ghaziabad, India

1. Service Cancellation

Customers may request cancellation or rescheduling of a service appointment by contacting us before the technician has been dispatched or, where possible, before the scheduled service time.

• No cancellation charge will generally apply if the service request is cancelled before technician assignment or dispatch.

• If cancellation is requested after a technician has been assigned or dispatched, a visiting or inspection charge may apply.

• If the technician has already arrived at the service location, the applicable visiting or inspection charge may be payable.

• Any applicable charge will depend on the stage of the service and the circumstances of the cancellation.

2. Inspection and Visiting Charges

In certain cases, a technician may visit the customer’s location to inspect and diagnose the reported appliance problem.

• Visiting or inspection charges are generally non-refundable once the inspection has been completed.

• These charges may cover the technician’s travel, time, inspection, and diagnosis of the appliance.

• Where applicable, the visiting or inspection charge may be adjusted against the final repair cost.

• Applicable charges will be communicated to the customer during the service process.

3. Refund Eligibility

A refund may be considered in the following circumstances:

• Payment has been received, but the service cannot be provided due to cancellation by 24×7 Service Supports.

• A duplicate payment has been made unintentionally.

• An advance payment has been collected, but the requested repair cannot be completed due to technical or operational limitations.

All refund requests are subject to review and verification. Approved refunds will generally be processed within 5–7 business days through the original payment method, wherever feasible.

Visiting, inspection, diagnostic, or other charges relating to services already provided may not be eligible for a refund.

4. Spare Parts and Completed Repairs

• Charges for spare parts purchased, supplied, or installed as part of a repair service are generally non-refundable once the parts have been ordered, supplied, or installed.

• Payments for services that have already been completed are generally non-refundable.

• Any warranty applicable to a repair or spare part will be subject to the specific terms communicated to the customer at the time of service.

• Warranty coverage may vary depending on the appliance, spare part, repair performed, and applicable service conditions.

5. Customer Responsibilities

Customers are responsible for providing accurate and complete information when requesting a service, including:

• Appliance type and brand

• Model details, where available

• Description of the appliance problem

• Service address

• Valid contact information

Incorrect or incomplete information may result in service delays, rescheduling, additional charges, or inability to complete the requested repair.

6. Service Charges and Payments

Service charges may vary depending on the appliance, location, nature of the problem, repair requirements, spare parts, and technician assessment.

Where applicable, customers will be informed of relevant charges before proceeding with the repair. Any advance payment will be handled according to the agreed service terms.

7. Changes to This Policy

24×7 Service Supports reserves the right to modify, update, or amend this Refund & Cancellation Policy when necessary.

Any changes will be published on this page and will become effective upon publication. Customers are encouraged to review this policy periodically for the latest information.

8. Contact Information

For cancellation requests, refund inquiries, rescheduling, or any other assistance, please contact us:

24×7 Service Supports
Individual / Proprietor: TAYYAB
Address: Pragya Vihar, Near Taj Highway, Vijay Nagar, Gautam Buddha Nagar, Ghaziabad, Uttar Pradesh 201009, India
Phone: +91 8679806707
Email: info@24x7servicesupports.info
Website: https://24x7servicesupports.info/
Service Area: Delhi, Noida & Ghaziabad, India

We provide independent doorstep repair and maintenance services for washing machines, refrigerators, microwave ovens, and air conditioners (ACs) across Delhi, Noida, and Ghaziabad.