Refund & Cancellation Policy

Last Updated: October 12, 2026

At 24×7 Service Supports, we are committed to providing reliable, transparent, and professional home appliance repair and maintenance services across Delhi, Noida, and Ghaziabad, India.

This Refund & Cancellation Policy explains the terms and conditions applicable to service bookings, appointment cancellations, rescheduling, technician visits, inspection charges, repair services, spare parts, payments, and refund requests.

By booking or using our services through our website, telephone, or other available communication channels, you acknowledge the terms outlined in this policy, subject to applicable consumer protection laws.

Business Information

Business Name: 24×7 Service Supports

Account Type: Individual

Individual / Proprietor: Shokat Ali

Registered Address: H.No. 388, Abdul Hamid Colony, Sector 12, Vijay Nagar, Ghaziabad, Uttar Pradesh – 201009, India

Contact Number: +91 9650797680

Email: info@24x7servicesupports.info

Website: https://24x7servicesupports.info/

Service Areas: Delhi, Noida & Ghaziabad, India

1. Our Repair and Maintenance Services

24×7 Service Supports provides independent doorstep repair, inspection, troubleshooting, and maintenance services for household appliances, including:

• Washing Machine Repair & Service

• Refrigerator & Fridge Repair

• Microwave Oven Repair & Service

• Air Conditioner (AC) Repair & Maintenance

Services are subject to technician availability, customer location, appliance condition, technical requirements, and spare-part availability.

A service request is considered confirmed only after acceptance or confirmation by our service team.

2. Service Cancellation Policy

Customers may request cancellation or rescheduling of their service appointment by contacting our customer support team.

Cancellation Before Technician Dispatch

• Customers may cancel a service request before technician assignment or dispatch.

• No cancellation charge will generally apply when cancellation occurs before technician dispatch and no chargeable service has been performed.

• Any advance payment received for a service that has not commenced may be eligible for a refund.

Cancellation After Technician Dispatch

• If cancellation is requested after a technician has been dispatched, an applicable visiting or travel charge may be payable if communicated to the customer in advance.

• The amount may depend on the technician’s travel and the circumstances of the cancellation.

• Charges will be applied in accordance with the terms communicated during booking and applicable law.

Cancellation After Technician Arrival

• If the technician has already reached the customer’s location, an agreed visiting or inspection charge may apply.

• If inspection or diagnosis has already been completed, the corresponding service charge will generally be non-refundable.

• Customers will not be charged for repair work that has not been performed or authorized.

3. Inspection and Visiting Charges

In some cases, a technician may need to visit the customer’s location to inspect, diagnose, or troubleshoot the reported appliance problem.

The following conditions apply:

• Visiting and inspection charges may cover technician travel, time, examination, and diagnosis.

• Applicable charges will be communicated before the relevant chargeable service is performed.

• Inspection charges are generally non-refundable after the inspection has been completed.

• Where offered, the visiting or inspection charge may be adjusted against the final repair amount.

• If the customer decides not to proceed with the recommended repair, an agreed inspection charge may still be payable.

• Any additional repair or spare-part charges will be communicated separately.

All charges are subject to applicable consumer protection laws.

4. Refund Eligibility

Customers may be eligible to request a refund under the following circumstances:

Service Not Provided

If an advance payment has been received but 24×7 Service Supports is unable to provide the agreed service, the customer may be eligible for a refund of the amount paid for services not delivered.

Duplicate Payment

If a customer accidentally makes a duplicate payment for the same service, the additional amount may be refunded after verification.

Technical Inability to Complete Repair

If a repair cannot be completed because of technical limitations, incompatible or unavailable spare parts, or other operational constraints, the customer may be eligible for a refund of the unused portion of any advance payment.

Charges for inspections or other services already performed may be deducted where they were agreed upon and are legally permissible.

Incorrect Payment Amount

If a customer has been charged an incorrect amount, the payment will be reviewed and any verified excess amount will be refunded.

Deficient or Incomplete Service

Customers may report incomplete, defective, or unsatisfactory repair work.

We will review the complaint and, where appropriate, may offer corrective service, a refund, or another remedy consistent with applicable law and any agreed warranty terms.

5. Non-Refundable Charges

The following charges are generally non-refundable where the relevant service has been properly provided and the charge was disclosed and agreed upon:

• Completed technician visits and inspections

• Completed appliance diagnosis or troubleshooting

• Labor charges for repair work already performed

• Charges for completed and accepted maintenance services

• Reasonable, agreed charges for specially ordered or installed spare parts, subject to applicable law

This policy does not limit customers’ statutory rights or remedies for defective parts, deficient services, incorrect charges, or other legally recognized claims.

6. Spare Parts and Repair Services

Spare parts may be required depending on the appliance’s condition, model, fault, and repair requirements.

• Spare-part prices may vary depending on type, compatibility, availability, and technical requirements.

• Customers will be informed of applicable spare-part charges before installation.

• Special-order parts may be subject to additional terms communicated before ordering.

• Installed parts may be covered by a specific warranty, where offered.

• Warranty terms and exclusions will be communicated where applicable.

• Customers may raise complaints regarding defective or unsuitable spare parts.

Refunds or replacements for spare parts will be handled according to applicable warranty terms and consumer protection laws.

7. Refund Request and Processing

Customers may submit a refund request through our official contact number or email address.

Phone: +91 9650797680

Email: info@24x7servicesupports.info

To help us review a refund request, customers may be asked to provide:

• Customer name and contact number

• Service booking details

• Appliance type and reported issue

• Date of service or payment

• Payment receipt or transaction reference, where available

• Reason for requesting the refund

We will review the request and may contact the customer for additional information.

Refund Processing Time

Approved refunds will generally be initiated within 5–7 business days after approval.

The time required for the refunded amount to appear in the customer’s account may depend on the bank, payment method, or payment service provider.

Where feasible, refunds will be issued through the original payment method. Alternative arrangements may be made where necessary and appropriate.

8. Appointment Rescheduling

Customers may request to reschedule an appointment by contacting our customer support team.

• Rescheduling requests should preferably be made before technician dispatch.

• Revised appointment times are subject to technician availability.

• Rescheduling after technician dispatch may involve an agreed visiting or travel charge.

• We may contact customers to reschedule appointments due to technician unavailability, technical difficulties, or operational circumstances.

We aim to communicate appointment changes as promptly as reasonably possible.

9. Service Charges and Payments

Service charges may vary depending on:

• Appliance type and model

• Nature and complexity of the problem

• Inspection and diagnostic requirements

• Technician travel and service location

• Repair labor requirements

• Spare parts and component availability

• Additional work authorized by the customer

We aim to communicate applicable charges before proceeding with chargeable repair work.

Customers may accept or decline a proposed repair estimate.

If the customer declines the repair after inspection, any previously agreed inspection or visiting charge may remain payable.

10. Customer Responsibilities

To help us provide efficient and appropriate services, customers are requested to:

• Provide accurate contact information and service addresses.

• Describe the appliance problem as clearly as possible.

• Provide appliance brand and model information where available.

• Ensure reasonable access to the appliance at the scheduled appointment time.

• Inform the technician about previous repairs or known safety concerns.

• Review and approve applicable repair estimates before work begins.

• Retain service invoices, receipts, and warranty information where provided.

Incomplete or inaccurate information may result in service delays, rescheduling, or changes to the estimated repair cost.

11. Repair Warranty and Service Complaints

Any warranty offered for repair work or replacement spare parts will be subject to the specific terms communicated at the time of service.

Warranty coverage may depend on the nature of the repair, parts installed, appliance condition, and other disclosed conditions.

If a customer experiences a problem after a completed repair, they may contact us with their service details.

We will review the reported issue and determine whether corrective work, warranty assistance, a refund, or another remedy is appropriate.

Nothing in this policy excludes or restricts rights available to customers under applicable Indian consumer protection laws.

12. Independent Service Provider

24×7 Service Supports is an independent home appliance repair and maintenance service provider.

We are not affiliated with, authorized by, sponsored by, or endorsed by any appliance manufacturer or brand unless expressly stated.

We provide independent repair services for household appliances manufactured by different brands.

All third-party brand names, trademarks, logos, and product names mentioned on our website remain the property of their respective owners and are used solely for identification and reference purposes.

13. Changes to This Policy

24×7 Service Supports may update this Refund & Cancellation Policy from time to time to reflect changes in our business operations, service procedures, or applicable legal requirements.

Any updated version will be published on this page with a revised effective date.

Changes will not retroactively remove rights or remedies already available to customers under applicable law.

We encourage customers to review this policy periodically.

14. Contact Information

For service cancellations, appointment rescheduling, refund inquiries, payment concerns, repair complaints, or other assistance, please contact us:

Business Name: 24×7 Service Supports

Account Type: Individual

Individual / Proprietor: Shokat Ali

Registered Address:

H.No. 388, Abdul Hamid Colony
Sector 12, Vijay Nagar
Ghaziabad, Uttar Pradesh – 201009
India

Phone Number: +91 9650797680

Email Address: info@24x7servicesupports.info

Official Website: https://24x7servicesupports.info/

Service Areas: Delhi, Noida & Ghaziabad, India

24×7 Service Supports is committed to maintaining transparent service practices and addressing reasonable customer concerns relating to appliance repairs, service charges, cancellations, and refunds.

We provide independent doorstep repair and maintenance services for washing machines, refrigerators, microwave ovens, and air conditioners (ACs) across Delhi, Noida, and Ghaziabad, subject to service availability.