Privacy Policy

Last Updated: October 12, 2026

At 24×7 Service Supports, an independent home appliance repair and maintenance service business associated with the individual Shokat Ali, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact us, or request home appliance repair and maintenance services in Delhi, Noida, and Ghaziabad, India.

By using our website or requesting our services, you acknowledge the information practices described in this Privacy Policy.

Business Information

Business Name: 24×7 Service Supports

Account Type: Individual

Individual / Proprietor: Shokat Ali

Registered Address: H.No. 388, Abdul Hamid Colony, Sector 12, Vijay Nagar, Ghaziabad, Uttar Pradesh – 201009, India

Contact Number: +91 9650797680

Email: info@24x7servicesupports.info

Website: https://24x7servicesupports.info/

Service Areas: Delhi, Noida & Ghaziabad, India

1. Information We Collect

When you visit our website, contact us, or request an appliance repair service, we may collect certain personal and service-related information.

Personal Information

• Full name

• Mobile or contact number

• Email address

• Residential or service address

• Other information voluntarily provided when requesting services

Appliance and Service Information

• Appliance type and brand

• Appliance model, where provided

• Description of the appliance issue

• Preferred service appointment date and time

• Service history and previous repair information

• Information required to inspect, diagnose, or complete a service request

Payment Information

When customers make payments for appliance inspection, repair, maintenance, labor, or spare parts, we may collect relevant transaction details, payment references, invoices, and payment confirmations.

We do not intentionally collect or store sensitive payment credentials, including debit card PINs, credit card CVVs, net banking passwords, or UPI PINs.

Where applicable, payment transactions may be processed through third-party payment service providers.

Technical and Website Information

When you access our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type and operating system

• Website pages visited

• Date and time of website access

• Cookies and similar technologies

• Website interaction and performance information

This information may help us maintain website functionality, security, and performance.

2. How We Use Your Information

We may use the information collected through our website and service communications for the following purposes:

• Receiving and managing appliance repair inquiries

• Scheduling and confirming service appointments

• Contacting customers regarding service requests

• Assigning technicians to customer locations

• Diagnosing appliance-related problems

• Providing inspection, repair, and maintenance services

• Communicating estimated service charges and repair requirements

• Maintaining service and payment records

• Issuing invoices and payment confirmations

• Responding to customer inquiries and complaints

• Improving our website and customer support

• Preventing fraudulent or unauthorized activities

• Meeting applicable legal and regulatory obligations

We use customer information for legitimate service-related purposes and do not sell or rent personal information to third-party marketers.

3. Sharing of Personal Information

We may share limited personal or service-related information with third parties when reasonably necessary to provide our services, operate our website, or comply with applicable legal requirements.

These parties may include:

Service Technicians

Relevant customer contact information, service addresses, and appliance issue details may be shared with technicians or service personnel responsible for handling the requested repair or maintenance service.

Payment Service Providers

Where applicable, payment information may be processed by payment gateways, banking institutions, or other authorized payment service providers.

Website and Technology Providers

Limited technical information may be processed by hosting providers, website maintenance providers, analytics platforms, or security service providers used to operate and maintain our website.

Legal and Government Authorities

We may disclose relevant information when required by applicable law, a valid legal process, or an authorized government or regulatory request.

We do not share customer information with unrelated third parties for their independent marketing activities without an appropriate lawful basis.

4. Data Protection and Security

At 24×7 Service Supports, we take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.

These measures may include appropriate website security controls, access restrictions, and responsible handling of customer information.

However, internet-based communications and electronic storage systems cannot be guaranteed to be completely secure.

Although we take reasonable precautions, we cannot guarantee absolute security against every potential risk.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, analyze website performance, and provide a better browsing experience.

Cookies may be used for:

• Maintaining website functionality

• Understanding visitor interactions

• Improving website navigation

• Monitoring technical performance

• Supporting website security

• Measuring website traffic and advertising performance, where applicable

Where required by applicable law, we will obtain consent before using non-essential cookies.

Visitors may manage, restrict, or disable cookies through their browser settings. Disabling certain cookies may affect some website features.

6. Third-Party Links and Services

Our website may contain links to third-party websites, applications, payment services, or other external resources.

These third-party platforms operate under their own terms and privacy policies.

24×7 Service Supports does not control the privacy practices, security arrangements, or content of independently operated third-party websites.

We encourage visitors to review the relevant privacy policies before submitting personal information to external platforms.

7. Customer Privacy Rights

Subject to applicable Indian data protection laws and other legal requirements, customers may have the right to:

• Request information about their personal data

• Request correction of inaccurate personal information

• Request updates to outdated personal information

• Request deletion of personal information where legally permissible

• Withdraw consent for processing activities based on consent

• Raise concerns about how personal information is handled

• Request information about applicable grievance redressal procedures

Certain information may need to be retained to comply with legal obligations, maintain transaction records, or resolve legitimate disputes.

Customers may submit privacy-related requests through our contact information below.

We will review and respond to such requests in accordance with applicable legal requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, subject to applicable legal and business requirements.

Information may be retained for purposes including:

• Completing appliance repair and maintenance requests

• Maintaining customer service records

• Resolving complaints or disputes

• Managing invoices and payment records

• Meeting applicable tax, accounting, and legal obligations

• Maintaining business security and preventing misuse

When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable retention obligations.

9. Children’s Privacy

Our website and home appliance repair services are intended primarily for adults seeking household appliance repair and maintenance assistance.

We do not knowingly collect personal information from children for independent service bookings without appropriate parental or guardian authorization.

If we become aware that personal information has been collected from a child inappropriately, we will review the circumstances and take reasonable corrective action in accordance with applicable law.

Parents or guardians may contact us to raise concerns regarding children’s personal information.

10. Independent Home Appliance Repair Services

24×7 Service Supports provides independent home appliance repair and maintenance services, including:

• Washing Machine Repair & Maintenance

• Refrigerator & Fridge Repair

• Microwave Oven Repair & Service

• Air Conditioner (AC) Repair & Maintenance

Our services are provided directly to customers, subject to technician availability, appliance condition, location coverage, and technical requirements.

We operate independently and are not affiliated with, authorized by, sponsored by, or endorsed by any appliance manufacturer unless expressly stated.

Any third-party brand names or trademarks referenced on our website are used solely for product identification and informational purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business operations

• Website functionality

• Customer service processes

• Information handling practices

• Applicable legal or regulatory requirements

When changes are made, the updated Privacy Policy will be published on this page with a revised effective date.

We encourage visitors and customers to review this page periodically.

12. Contact Information and Privacy Requests

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the following details.

Business Name: 24×7 Service Supports

Account Type: Individual

Individual / Proprietor: Shokat Ali

Registered Business Address:

H.No. 388, Abdul Hamid Colony
Sector 12, Vijay Nagar
Ghaziabad, Uttar Pradesh – 201009
India

Phone: +91 9650797680

Email: info@24x7servicesupports.info

Website: https://24x7servicesupports.info/

Service Areas: Delhi, Noida & Ghaziabad, India

We aim to address legitimate privacy-related questions and requests in a reasonable and timely manner, in accordance with applicable laws.

24×7 Service Supports is an independent home appliance repair and maintenance service provider offering doorstep assistance for washing machines, refrigerators, microwave ovens, and air conditioners across Delhi, Noida, and Ghaziabad, subject to service availability.